Department: Human Resources
Location: Birmingham
Reports To: Director / Operations Manager
Job Type: Full-time / Permanent

Job Summary:

We are seeking an experienced and proactive HR Manager to oversee all human resources functions within our fast-growing ECO4 energy efficiency business. This role is critical in supporting the delivery of government-funded boiler and insulation installations across the UK. You will lead recruitment, training, compliance, and employee relations to ensure a high-performing, legally compliant workforce that supports ECO4 scheme operations.

Key Responsibilities:

Recruitment & Onboarding

Manage end-to-end recruitment for roles including surveyors, installers, assessors, customer service reps, and support staff.
Draft job descriptions and coordinate postings on job boards and social media.
Organize and conduct interviews, right-to-work checks, and background verifications (e.g., DBS).
Oversee onboarding and orientation programs, including ECO4-specific compliance and safety training.

Training & Development

Coordinate internal and external training (e.g., PAS2035, Retrofit Coordination, Health & Safety).
Track qualifications, certificates, and renewal dates for all field and office-based staff.
Develop staff development programs to upskill teams based on operational needs.

HR Compliance & Documentation

Maintain accurate personnel files, including insurance and certification records for contractors and subcontractors.
Ensure full compliance with employment law and Ofgem/ECO4 scheme requirements.
Support internal and external audits by maintaining and preparing necessary HR documentation.

Employee Relations & Culture

Serve as a point of contact for employee queries and grievances.
Promote a positive workplace culture, staff engagement, and retention.
Lead performance improvement discussions and disciplinary procedures as needed.

Performance & Operational Support

Work with team leads to design KPI-driven performance appraisal systems.
Conduct staff evaluations and recommend promotions, training, or corrective actions.
Support workforce planning and scheduling in line with project demands.

Payroll & Benefits Administration

Coordinate payroll with the finance department and handle any queries.
Track absences, holidays, and statutory entitlements.
Administer company benefit schemes and staff incentives (e.g., ECO4 bonus schemes).

Key Skills & Experience:

Proven HR management experience (3+ years, preferably in construction, energy, or government-funded projects).
Strong knowledge of UK employment law and HR compliance.
Familiarity with ECO4 scheme, PAS2035 roles, and energy efficiency operations (preferred).
Excellent communication, leadership, and organizational skills.
Experience with HRIS systems and Microsoft Office.
CIPD qualification (Level 5 or higher preferred).

Qualifications:

Degree in Human Resource Management, Business Administration, or related field.
CIPD Certification (required or working towards).
DBS clearance may be required.

Benefits:

Competitive salary and performance-based bonuses
Hybrid/flexible working options
28 days holiday + bank holidays
Company pension scheme
Training and professional development opportunities

HR Manager